Refund and Returns Policy

Refund Policy:

1. Eligibility: To be eligible for a refund, you must have purchased the product directly from our authorized channels or website.

2. Timeframe: We provide a generous refund window of 48hrs from the date of purchase. Please make sure to initiate the refund process within this period to be eligible.

4. Refund Process: To request a refund, please reach out to our customer support team, providing your order details and the reason for your dissatisfaction. We will guide you through the necessary steps to complete the refund process.

5. Refund Options: Once your return is received and inspected, you will have the option to receive a full refund of the purchase price, excluding any shipping or handling charges. Alternatively, you may choose to receive store credit that can be used towards future purchases.

6. Timeframe for Refund: After approval, refunds will be processed within 5 business days. The exact time for the refund to appear in your account may vary depending on your payment provider.

7. Non-Refundable Items: Certain products or services may not be eligible for refunds due to their nature. These include digital downloads, personalized items, and items that have been explicitly marked as non-refundable.

8. Refunds Eligibility: Please note that refunds will be eligible only for certain products. The eligibility of a product for a refund will be clearly stated in its product description or communicated separately.

Return & Exchange Policy:

1. Eligibility: To be eligible for a return or exchange, you must meet the following criteria:
– Provide a parcel opening video for any return or exchange request.
– The video must be uncut and unedited, showing the entire process of opening the parcel and examining the product.
– Contact us within 24 hours of receiving your parcel to initiate the return or exchange process.

2. Return/Exchange Process: To initiate a return or exchange, please follow these steps:
– Prepare a parcel opening video, ensuring it meets the specified criteria.
– Contact our customer support team within 24 hours of receiving the parcel, providing your order details and the video.
– Our team will review the video to verify its compliance with our requirements.
– If the video meets the criteria, we will guide you through the necessary steps to complete the return or exchange process.

3. Return/Exchange Options: Upon approval, you will have the following options:
– Return: You can return the product for a refund.
– Exchange: You can exchange the product for a different item of equal value, subject to availability.

4. Timeframe for Return/Exchange: After the approval of your return or exchange request, we will provide you with instructions on returning the product. Once we receive the returned item, we will process your refund or initiate the exchange within [X] business days.

5. Non-Compliance: If the parcel opening video does not meet our specified criteria, or if you fail to contact us within 24 hours of receiving the parcel, your return or exchange request may not be accepted.

Need Help? Contact us on Instagram: @fabfashionss.co

If you have any questions, concerns, or require assistance, we are here to help. Simply reach out to us through our Instagram page, where our dedicated customer support team is ready to assist you. You can find us at “@fabfashionss.co” on Instagram.

Whether you need guidance with product selection, sizing, order inquiries, or any other issue, our team is committed to providing prompt and helpful support. Just send us a direct message on Instagram, and we’ll get back to you as soon as possible.

At Fab Fashions, we value our customers and strive to ensure your satisfaction. We believe that excellent customer service is a cornerstone of our business, and we are dedicated to addressing your needs promptly and professionally.

For any assistance, remember to visit our Instagram page: “@fabfashionss.co”. We look forward to serving you and making your shopping experience with us as enjoyable as possible.

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